Darren Chesters

Strategic and Results-Driven Operations & Team Leader

Wexford, IE.

About

Strategic and results-driven Operations & Team Leader with over a decade of extensive experience across commercial, charity, government, and media sectors. Proven ability to lead national teams, optimize performance, and deliver complex projects that drive measurable business growth and efficiency improvements. Adept at stakeholder engagement, data-driven decision-making, and developing high-performing teams, consistently transforming underperforming operations and delivering significant impact.

Work

CPM

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Samsung Business Development & National Charity Team Leader MSF

Wexford, Ireland, Ireland

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Summary

Led B2C & B2B sales, in-store marketing, and product advocacy for Samsung MDA, while also managing nationwide door-to-door fundraising operations for a high-profile charity, overseeing team performance and strategic initiatives.

Highlights

Consistently exceeded KPIs and sales targets across multiple store environments, driving significant revenue growth for Samsung MDA.

Delivered high-impact training programs, enhancing staff capability and boosting sales conversion rates for Samsung products.

Led nationwide door-to-door fundraising campaigns, efficiently managing field teams and optimizing daily operations to maximize donor acquisition.

Increased average donation value by 25% within the first three months through targeted coaching and strategic territory management for charity fundraising.

Designed and executed comprehensive training programs that significantly boosted charity team performance, retention, and engagement.

Reported directly to CPM senior leadership and the charity CEO, delivering performance insights, KPIs, and national campaign updates.

Produced insightful reports influencing Samsung marketing and merchandising strategies, supporting range expansion and store engagement.

Analyzed national performance data to identify high-yield target areas, implementing targeted strategies that expanded donor numbers and lifetime value for the charity.

Matthew House Accommodation

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Hostel Manager

Wexford, Ireland, Ireland

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Summary

Managed a 78-bed homeless accommodation service, overseeing staff, client support, compliance, and facility operations to ensure high standards of care.

Highlights

Improved inter-shift communication by redesigning reporting systems, enhancing operational continuity and team coordination.

Built strong partnerships with support agencies and local services, expanding resource access for residents.

Delivered staff training and implemented process improvements, significantly improving overall operational efficiency.

Ensured comprehensive compliance with fire safety, HACCP, and risk management standards, maintaining a safe and regulated environment.

Freelance

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Business Consultant

Wexford, Ireland, Ireland

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Summary

Supported 80+ start-ups and SMEs with critical business planning, funding applications, HR, compliance, and marketing strategy to drive growth and stability.

Highlights

Supported over 80 SMEs with comprehensive transformation, insolvency support, and strategic growth planning, facilitating business resilience.

Secured vital funding and developed robust business models for diverse clients, enabling their market entry and expansion.

Delivered impactful marketing and social media strategies, driving measurable growth and enhanced brand visibility for clients.

Guided businesses through complex Brexit-related operational challenges, ensuring continuity and compliance during critical transitions.

Outset CIC

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Regional Team Leader – New Enterprise Allowance

Wexford, Ireland, Ireland

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Summary

Managed a multi-county remote team delivering enterprise support for DWP, overseeing client pipelines, partnerships, and performance reporting for new business start-ups.

Highlights

Managed the evaluation process for over 6,000 clients, ensuring rigorous assessment for enterprise support eligibility.

Achieved a 96% success rate for over 2,000 business start-ups, significantly contributing to regional economic development.

Secured £800K in start-up funding for new businesses, providing crucial capital for their establishment and growth.

Exceeded government KPI of 950 business starts, demonstrating exceptional program effectiveness and leadership.

Office for National Statistics (UK)

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Area Manager

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Led operations for the 2011 Census across four regions, managing over 200 field staff and ensuring compliance, performance, and community engagement.

Highlights

Achieved a 97% response rate across 350,000+ households, ranking as the 3rd best performing region in the UK.

Built strong relationships with councils, community groups, and stakeholders, fostering collaboration and participation in the census.

Produced analytical insight reports for senior management, informing strategic decisions and operational improvements.

Developed strategic plans that improved operational efficiency and audit compliance, streamlining census processes.

BBC London

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Regional Project Coordinator

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Managed the delivery of the Digital Switchover Help Scheme across Somerset, Dorset, and the West of England, ensuring successful implementation.

Highlights

Achieved 97.3% awareness of the Digital Switchover scheme, significantly exceeding the 80% target.

Delivered high-profile TV, radio, and press interviews for BBC & ITV, enhancing public engagement and understanding.

Trained over 100 volunteers to effectively support vulnerable clients through the digital transition.

Produced comprehensive strategy reports for BBC trustees and senior management, guiding future project development.

Languages

English

Skills

Operations & Area Management

Operations, Area Management.

New Business Development

New Business Development.

Team Leadership & Coaching

Team Leadership, Coaching.

Sales Strategy & Performance

Sales Strategy, Sales Performance.

Project & Programme Management

Project Management, Programme Management.

Budget & Resource Control

Budget Control, Resource Control.

Stakeholder & Client Engagement

Stakeholder Engagement, Client Engagement.

Data Analysis & Insight Reporting

Data Analysis, Insight Reporting.

Customer Service Excellence

Customer Service.

Change & Transformation

Change Management, Transformation.

Training & Staff Development

Training, Staff Development.

Marketing & Promotions

Marketing, Promotions.